Refund policy

Grainvo Core – Return & Refund Policy

By placing an order with Grainvo Core, the customer agrees to our Return & Refund Policy.

At Grainvo Core, we value your trust and want every customer to have a smooth and satisfying shopping experience. If you are not completely happy with your purchase, we are here to assist you with a clear and fair return process.

1. Return Eligibility

To ensure fairness and to protect both the customer and the brand, the following conditions apply:

Mandatory Unboxing Video

Customers must record a complete, continuous unboxing video starting from receiving the package until the product is fully opened.
The video must clearly show the parcel, shipping label, outer packaging, seal condition, and product condition.
This helps us verify any damage, missing items, or wrong product issues.
Returns or refund requests without an unboxing video cannot be accepted.

This policy protects genuine customers and prevents fraudulent claims.

2. Return Conditions

A return will be accepted only if:

The request is raised within 7 days of delivery.
The product is unused, undamaged, and in original packaging.
The required unboxing video is submitted.
The product is safely shipped back to us by the customer.

3. Refund Process

Once we receive the returned item, we will inspect it and update you on the approval status.
If approved, your refund will be issued to your original payment method within 5–7 business days.
Shipping charges and COD fees (if applicable) are non-refundable.

4. Exchanges

Exchanges are available for:

Manufacturing defects
Wrong product received
Transit damage

All exchange requests must include the mandatory unboxing video.

5. Non-Returnable Items

Items without unboxing video proof
Used or customer-damaged products
Sale or discounted items (if specified)

6. How to Request a Return

Please provide:

Order Number
Reason for return
Unboxing video
Photos (optional)

Our support team will assist you through the next steps.

7. Our Commitment

At Grainvo Core, we are committed to delivering high-quality products and reliable service. This policy ensures transparency, protects our customers, and helps maintain trust in our brand.